FAQ

Who can get an ISIC card?

What kind of benefits and discounts do I get with ISIC?

Where can I buy student discounted flight tickets?

What does it mean to be a "student"?

I'm not a student. Can I still apply for an ISIC card?

What is the validity of the ISIC card?

Eeek! I'm having trouble with my card order! What to do?

What is the delivery time for a digital ISIC card?

I have not received any mail to photo upload! What to do?

How do I buy an ISIC card?

I have bought an ISIC card. Where can I access it? 

Why do I need to upload a picture?

Why do I need to verify my student status?

I can't upload my picture and documentation. What do I do?

I didn't verify my student status or uploaded a picture in the ordering process. What to I do?

Something is wrong in my application (name, DOB, place of study, address etc.). What do I do?

I have a complaint. What to do?

 

Who can get a ISIC card?

The digital ISIC card is available to all full-time students aged 12 years and above, be they at school, college or university, or post-graduate students. There is no upper age limit. However, please notice that some benefit provides to set an age limit to their benefits! Some airlines, for example, only grant the student flight ticket for students under the age of 35 years only.

 

What kind of benefits and discounts do I get with ISIC?

All sorts of cool stuff! There are two types of ISIC benefits: traditional local student benefits and online benefits. In order to get access to all online student discounts you need to log in with your ISIC card number in the upper right corner. When logged in, go to one of the partner pages and you find the discount code or unique discount url link on the benefit description page. When using discount codes remember to copy the code and then go to the external partner website and paste the code into the voucher/benefit code area when checking out. Easy-peasy! Local student discounts are at hand when you show your digital ISIC card at the till before payment.

 

 

Where can I buy student discounted flight tickets?

If you could fly away... And you can! You'll find student flight tickets and the flexible terms and conditions related to them from KILROY. ISIC is the only internationally recognized student identification and therefore is the only ID you can get student priced airfares. Student tickets are not available, for example, on airlines' own websites nor do they appear on any of the lists when searching good deals on the sites gathering results from several suppliers. So check airfares either at KILROY website or ask tips and quotes from KIRLOY travel advisors.

 

 

What does it mean to be a ‘student’?

Being a student means that you take at least 15 hours of class a week for a minimum of five months a year. If you are full-time teacher or aged under 31, you can also enjoy similar benefits to the ISIC card with the International Teachers Identity Card (ITIC) or the International Youth Identity Card (IYTC).

 

 

I am not a student. Can I still apply for an ISIC card?
If you aren’t a student but are aged between 16-30 years  the International Youth Travel Card (IYTC) is the right card for you.

If you’re a full-time teacher or professor, you can apply for the International Teacher Identity Card (ITIC).

 

The IYTC and ITIC cards both offer similar benefits, services and savings to the ISIC card.

 

 

What is the validity of the ISIC card?

Your ISIC card is valid for one year, starting from the day of purchase. Expiration month is listed on the front side of the card.

 

 

 

Eeek! I'm having trouble with my card order! What to do?

No worries there, student! If you have any problems in uploading the documents or there is some bug in the order form, please contact us with the contact form. We are happy to help! Please note that at this time it is not possible to upload photos with your smart phone or tablet. If you encounter problems when uploading documents or pictures, please contact us in English with the contact form, and we will then help you with the process as quickly as possible. 

If you misspelled your name, address and/or place of study or something else went wrong with your information in your order, no worries! When you order your digital ISIC card online, you'll get first an e-mail receipt and then an e-mail with a link for uploading picture and your student documentation. At this stage you still have the opportunity to change your personal details before approving the final order! NOTICE: A fee of 7 € will be charged for customers making changes after the final approval, so make sure to double-check your data before you confirm your order! 

 

 

 

What is the delivery time for a digital ISIC card?

When you order a digital ISIC card online you'll receive an e-mail with a link for uploading picture and your student documentation. Please take extra care and follow the photo instructions carefully, so that you'll avoid unnessary delay in your order! Your ISIC number is ready to be activated in the ISIC app when our service center has checked your student verification and ensured your picture meets its requirements.

 

 

I have not received any mail to photo upload! What to do?

Oh man! It happens to the best of us: sometimes our mail slips in your junk mail, so please check whether the e-mail could have been caught in your spam filter. If this is not the case please contact us with the contact form with your name, e-mail and order ID and the service center will hereafter assist you. Please note that email addresses ending with @qq.com reject the messages sent from ISIC's system so please use another email account.

 

 

How do I buy an ISIC card?

You can buy the ISIC card by clicking on buy ISIC and fill in your information, verifying your place of study and uploading a picture. 

 

 

I have bought an ISIC card. Where can I find it? 

Your ISIC card is a digital student ID and is accessible in the ISIC app. Download the app in Google Play or App Store and sign up with your name and ISIC cardnumber. 

 

 

 

Why do I need to upload a picture?

An ISIC card is an ID. Therefore it is important that you upload a passport like picture of yourself. 

 

 

Why do I need to verify my student status?

An ISIC card is only for students and therefore we ask you to verify that you are a student either through Wayf or by manually uploading documentation.

 

I can´t upload my picture and documentation - what do I do?

If you have any problems uploading your picture or documentation, please contact us.

 

I didn't verify my student status or uploaded a picture in the ordering process. What do I do?

If you didn't verify your student status or uploaded a picture while ordering your ISIC card, you will receive an email with a link for uploading. 

If you haven't yet received your the email, please check in your spam/unwanted inbox. If you can't find it there, please contact us.

 

Something is wrong in my application (name, DOB, place of study, address etc.), what do I do?

After you have placed your order, you will receive an email with a link, where you have the opportunity to change your details before your final approval. 

NB: A fee of 50 DKK will be charged for customers making changes after final approval.

 

 

I have a complaint, what to do?

In case of discrepancies or complaints concerning your purchase please do not hesitate to contact us. Should you for any reason not be satisfied with the outcome, ISIC is obliged to inform you that you may refer your case to The European Commission?s Online Dispute Resolution.

 

 

 

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